6. If we dont have AI format with outlines, how should we do & how much?
Ans : If the artwork file is unavailable or unsuitable for printing, our in-house designer can assist in redrawing the logo. Artwork redrawing charges start from RM100 per logo, depending on the complexity of the design.

7. Do you provide artwork/ mockup before proceed with mass production?
Ans : Yes. We will provide an artwork layout or digital mockup for your review and confirmation before proceeding with mass production. Please ensure all details are checked carefully, including logo placement, spelling, colors, and specifications.

8. Can I make changes after artwork confirmation?
Ans : Customers are advised to review all artwork details carefully before giving final approval, including spelling, logo placement, colors, quantities, and product specifications. Once production has started, changes will not be possible.

9. What kind of printing service do you provide?

Ans : We provide various printing and customization services, including:
– Silkscreen
– Heat transfer
– UV Print
– Epoxy
– Embroidery
– CMYK printing
– Laser engraving
– Offset printing
– Hot stamping
– Embossed & Debossed
– Full Color Full Wrap UV Print

10. Can I request different logo positions?
Ans : Yes. Different logo positions can be arranged depending on the product design and printable area.

11. Can you match our corporate brand colors?
Ans : We will try our best to match your corporate colors as closely as possible. However, slight color variations may occur depending on the material, printing method, and availability of Pantone or CMYK color references.

Production & Lead Time FAQs

1. How long does it take to complete a printed merchandise job? What is the lead time?

Ans : For ready-made items, the standard production lead time is approximately 2 working weeks after artwork confirmation.

For custom-made items, the lead time is approximately 3–4 working weeks after artwork confirmation.
Lead time excludes public holidays and delivery duration.

2. What may affect the lead time?
Ans : Lead time may be affected by multiple artwork revisions, pending logo files, or late payment submission.If production is delayed or insufficient lead time is caused by any of the above, we shall not be held responsible for any resulting delay.

3. Can you handle urgent orders? Is there any surcharge for urgent orders?
Ans : Yes. Urgent orders can be arranged for selected ready-stock items, subject to production schedule and stock availability. Rush service covers production time only and does not include shipping time.
An urgent order surcharge starting from RM300 per invoice may apply depending on the required timeline and order requirements.

4. Can you do bulk orders for events?
Ans : Yes. We are experienced in handling bulk orders for corporate events, roadshows, conferences, annual dinners, and promotional campaigns.

5. What is the process after confirming the order?
Ans : Once the order, artwork, and payment confirmation are completed, production will begin. Our customer service team will update you once the goods are ready for delivery.

6. How early should I place my order before an event?
Ans : We recommend placing your order 1 month before your event to allow sufficient time for artwork confirmation, production, and delivery arrangements.

7. Can I reorder the same design in the future?
Ans : Yes. Reorders can be arranged based on previous artwork records and product availability.

3. I received an incorrect/defective/damaged item. What should I do?
Ans : Please contact our customer service team immediately and provide clear photos or videos of the affected items together with a description of the issue. Our team will review the case and provide the appropriate solution accordingly.

4. Are samples refundable after order confirmation?
Ans : No. Sample charges are non-refundable.

5. Are all products quality checked before delivery?
Ans : Yes. All products undergo quality checking before delivery.

6. Will printed colors look exactly the same as artwork?
Ans : We will try our best to ensure printed colors closely match the approved artwork. However, slight color differences may occur due to material surfaces, printing methods, monitor displays, and lighting conditions.

7. Will the product size, color, and finishing be exactly the same as shown in the artwork or sample?

Ans : Slight variations in product dimensions, colors, materials, printing positions, and finishing may occur due to manufacturing processes, material characteristics, and different production batches.
**Such minor variations are considered industry standard and do not affect the overall functionality or quality of the product.

Delivery & Shipping FAQs

1. Do you provide delivery service? How much?
Ans : Yes. We provide delivery services within Klang Valley through third-party delivery partners such as Lalamove. Delivery charges are calculated based on your full delivery address, product type, qty.

2. Do you deliver outside KL Area or Malaysia?
Ans : Yes. We provide nationwide and international delivery services. Courier charges are based on actual shipping costs.

3. If outside KL Area or Malaysia, how many days can reached?
Ans : For deliveries to other states within Malaysia, the estimated delivery time is usually around 3–5 working days, depending on the courier service and delivery location.

For international deliveries, shipping may require a longer timeframe due to customs clearance procedures and local import regulations in the destination country.

4. Do you take corporate gift orders outside Malaysia?
Ans : Yes. We do accept international corporate gift orders.

5. What courier are we using?
Ans : For Klang Valley deliveries, we mainly use Lalamove.
For other areas within Malaysia, delivery will be arranged through our selected courier partners.

6. How can I track the delivery of my order?
Ans : For Klang Valley deliveries, we will provide the driver’s contact details (Live Track)
For courier deliveries, we will provide the Airway Bill (AWB) tracking number for shipment tracking purposes.

7. Can I self-pick up my order?
Ans : Currently, we do not provide self-pickup arrangements.

8. Can I change delivery address/contact details/date?
Ans : Yes. Please inform us before the goods are dispatched so we can assist with the necessary arrangements. Additional charges may apply depending on the changes requested.

9. Will I be notified once delivery has been completed?
Ans : Yes. Our team will notify you once the goods have been successfully delivered and may provide delivery proof photos when available.

10. Can you arrange split deliveries to multiple locations?
Ans : Yes. Split deliveries can be arranged with additional charges depending on the delivery locations and quantity. Please inform us before confirming the order.

11. Can you deliver directly to event venues?
Ans : Yes. We can arrange direct delivery to event venues upon request.

12. Do you provide international shipping?
Ans : Yes. International shipping services are available.

13. Are you responsible for courier or shipping delays?
Ans : We will coordinate closely with the appointed courier and logistics partners to ensure timely delivery arrangements.

**However, we are not liable for delays caused by courier services, weather conditions, customs clearance, traffic conditions, public holidays, or other unforeseen circumstances beyond our control.

Product & Recommendation FAQs

1. What kinds of gifts do you mainly offer?
Ans : We offer a wide range of corporate gifts, promotional items, event merchandise, customized gifts, premium gifts,
and branding solutions for various industries and occasions.

2. Can you recommend some gifts for me?
Ans : Yes. Kindly share your target audience, event type, preferred quantity, and budget range with us. Our team will recommend suitable gift ideas based on your requirements.

3. Are there any ready-made gift sets or packages available?
Ans : Yes. We do offer selected ready-made gift sets and packages for corporate events, festive gifting,
employee appreciation, and promotional campaigns. Custom gift set arrangements are also available based on your budget and requirements.

4. What companies have we worked for?
Ans : We have worked with clients from various industries, including UTP, FWD, PIAM, EcoBrown, MCMC, Weatherford, and many more.

5. Do we have flexibility in term of choosing multiple colour of merchandise in one order?
Ans : Yes. Multiple color selections may be arranged depending on product availability and order quantity. Please share your preferred product, colors, and quantities with us for further assistance.

6. Are you able to provide solution or idea based on our requirement?
Ans : Yes. We can recommend suitable products and gifting ideas based on your event, branding objectives, target audience, and budget. Recommendations are subject to product availability.

1. Do you provide any warranty or replacement?
Ans : Yes. We provide a 7-day warranty period upon delivery for manufacturing defects only. If there is any issue due to production defects, we offer a 1-to-1 replacement after verification.

**Please note that damages caused by improper handling, usage, or external factors are not covered.